Refund and Cancellation Terms

Last updated: 01.01.2026

Flight and hotel reservations made through turpaket.com are subject to the refund and cancellation policies of our partners (hotels, airlines, tour operators).

1. General Rules

• After a reservation is made, date changes, cancellations or refunds are processed according to the conditions of the selected product.
• Some promotional or campaign products may be non-refundable.
• Refund amounts are calculated excluding commissions and processing fees.

2. Flight Cancellations & Changes

• The rules of the airline company apply.
• If a flight is cancelled by the carrier, a refund may be possible.
• For changes requested by the passenger, penalty fees or fare differences may be charged.

3. Hotel Refunds & Changes

• For “non-refundable” hotel bookings, no refund is provided.
• Depending on the hotel’s policy, full refund may be possible if cancellation is made within the free cancellation period before check-in.
• Cancellations made 0–3 days before check-in may be subject to penalty fees.

4. Tour Packages

• For packages including flight + hotel, refund conditions are determined by the rules of each component.
• In case of visa refusal, service fees and certain non-refundable costs may be deducted.

5. Refund Process

• Approved refunds are returned to the original payment channel within 5–14 business days.
• Bank processing times may vary depending on the bank or payment provider.

6. No-Show Situations

No refund is provided in case of no-show for accommodation or flights.

7. Requests and Support

For your refund or cancellation requests, please contact us:

E-mail: info@gotravel.az
WhatsApp: +994 55 636 63 33
Subject: Refund Request — Name Surname / Reservation Code