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Frequently Asked Questions (FAQ)

Here you can find clear answers to the most common questions about tour packages, flights and hotel bookings via turpaket.com.

1. What is included in the tour packages?

Most packages usually include:

Each package card shows exactly what is included.

2. Are the prices per person or for the whole package?

On turpaket.com, the main price shown is the total package price for the selected dates, nights and number of travellers. The number of persons is always indicated on the package card.

3. How can I make a booking?

1) Select the destination, dates, nights and number of travellers on the main page.
2) Choose a suitable package from the list.
3) Click on the WhatsApp or contact button to speak with our travel consultant.
4) You will receive full details about payment and required documents.

4. Which payment methods do you accept?

Depending on the case, the following methods are usually available:

5. Do you provide visa assistance?

For some destinations (e.g. Schengen countries, UAE, etc.) we can provide visa support through our partners. The list of required documents and conditions depends on the destination country.

6. Are there discounts for children?

Child discounts depend on the hotel and airline policies. When you enter the correct number and ages of children, the system automatically applies the available discounts in the final price.

7. Can I cancel or change my booking?

This depends on the fare conditions and hotel/airline rules. Some promotional or “non-refundable” products cannot be changed or cancelled, or may require a penalty fee. For details, please see our Refund and Cancellation Terms (or the local language version for your market).

8. Why do prices change so often?

Flight and hotel prices are dynamic. They can change based on demand, seasonality, availability and ongoing promotions. Therefore, the offers you see are based on real-time availability at that moment.

9. How can I contact you?

Phone / WhatsApp: +994 55 636 63 33
E-mail: info@gotravel.az
Address: Ahmed Rajabli Street 153, IST Plaza, Baku, Azerbaijan